Shipping Information

Shipments to private customers (B2C, professionals below)

Europe 1: BENELUX, Italy, Austria, France and Germany*.
Europe 2: Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Norway, Poland, Slovakia, Slovenia, Sweden*.
Any other destination not listed above is currently not available.

Important information for national shipments: Delivery times are estimates and depend on our transport agencies. On the other hand, if there is no stock of a specific product for immediate delivery (this can happen frequently because we are artisans and we do not have high stocks), we will let you know when you place the order if you want to wait for the manufacture of that reference, to make a partial shipment or to cancel that reference or the entire order. If the shipment is Balearic Islands or international, we will wait to have all the product to send it since the shipment is very expensive.

*Important information for international shipments: It is important to note that our international carriers are independent third parties and while we make every effort to ensure a quality service, unfortunately, in some cases, they may not meet expectations. In order to provide you with a more effective solution, we recommend that you consider the option of arranging with a trusted third party supplier to collect your shipment directly from our premises. Please understand that, due to the nature of international services, certain aspects are out of our direct control, so for tracking purposes we will send you the tracking number so that you can do it personally and directly with the logistics agency.

For these same reasons, please note that we will not be able to credit quality policies regarding incidents with the transport agency.

Delivery times are estimates and depend on our transport agencies. On the other hand, if there is no stock of a particular product for immediate shipment (this can happen frequently because we are artisans and we do not have high stocks), we will notify you at the time of ordering if you want to cancel the reference or the entire order.

Shipments to business customers (B2B)